Money Advice Group Backoffice System
The Money Advice Group is one of the UK’s leading financial solutions companies, with a special focus on offering services to people whom are or have been struggling with debt.
They offer a range of services varying from debt management, IVAs, trust deeds, loans and many others. They are top-of-class in most of these service offerings.
In 2005, the Money Advice Group was just picking up pace as a provider of debt management services to the UK market. In order to handle the growth cost effectively, they invited 9 Knots Business Solutions Ltd to develop a system to streamline their backoffice processes.
The Money Advice Group grew from strength to strength and quickly became one of the market leaders in the UK debt management market. Meanwhile they branched out to offer other financial services such as secured- and unsecured loans, IVA's and Trust Deeds.
The flexibility of CaseMaster® has allowed the Money Advice Group to quickly respond to changes in the market and this agility ensures they are always at the forefront of market developments.
The Money Advice Group has over 400 employees whom are helping well over 28,000 customers with their finances and the back-office system has managed well over 1 billion of consumer debt.
The system runs on a farm of Windows 2010 servers and uses SQL Server as the main data store. It uses a Cisco load balancer for scalability and redundancy.
The overall CaseMaster® backoffice system consists of a number of connected systems that each support a different part of the system. In addition, the CaseMaster® integrates with Sage Accounting and a variety of external provider systems using web services and other means of integration.